ACTION RHYTHMICS' POLICY ON RETURNS AND EXCHANGES
All the products we sell are selected by gymnasts and coaches, thus we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return something to us for a variety of reasons and to make it easier we have a no-hassle return and exchange policy.
If the item you receive is not right return it to us, in its original "unused/unopened" condition, within 15 days, with the return authorization number (RAN).
A restocking fee of 20 percent will be charged on opened returned items with damaged or missing original packaging materials.Items returned without an invoice or copy of an invoice may take longer to process.
Due to the nature of rhythmic gymnastics, as a sport and its apparatus, durability would not be accepted as a reason for a return.
If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE (Priority Mail or ground service) in appreciation of your business with us.
You must first acquire RAN, either via email or by a telephone, before shipping back your item(s).
Please remember to completely fill out the returns section of the invoice you received with your package and ship your return package either UPS or insured US Mail (remember to keep your receipt and tracking number) to:
7102 Avenue T
Brooklyn, NY 11234
(We cannot be responsible for packages lost en route to our company.)
Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
There are no returns allowed on customized items and leotards. "Pivoted" shoes cannot be returned.
If you disagree with this policy please DO NOT order.
Leotards - all leotards are manufactured outside of the USA thus occasionally US Customs will hold the package for the inspection. It is not within Action Rhythmics powers to expedite the US Customs to release the package. Action Rhythmics will not grant a refund simply for the package being held up by the US Customs.
For the same reason Action Rhythmics will not grant a refund for the delays while the leotard shipment is in route to US. We use the Express Shipment method via EMS and on average it takes 10 days for the shipment to reach USA. If you need faster shipping service (UPS, DHL, FedEx, etc.) - please email us for an accurate quote.
All leotards are custom made and it is customer's responsibility to provide the accurate measurements. The “Measurement Guide” is provided, however if you don’t feel confident taking the measurements by yourself please use the help of any professional seamstress. Also, Action Rhythmics is happy to help and will answer any question and provide you with the help on how to take the measurements. Action Rhythmics will not grant a refund for the reason that the leotard "does not fit". If you disagree with this policy please DO NOT order the leotard.
IF YOU RECEIVE THE WRONG ITEM
Please either call us at 1-646-520-9566 or send an email to firstname.lastname@example.org, so that they can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you FREE of charge (Priority Mail or ground service) in appreciation of your business and patience with us.
IF YOUR RECEIVE A DAMAGED ITEM
Write "DAMAGED" next to your signature at a time of delivery, save the original package and immediately notify us at 1-646-520-9566.
RETURN / EXCHANGE PROCESSING TIME
Returns are usually processed within 1-5 business days after they arrive at our location.